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Terms and Conditions

Library Policies

The Customer Charter outlines the vision and aspirations of the library service, and the reciprocal relationship between you and the staff. Although principle-based rather than regulatory, it is authorised by the Cultural and Recreational Facilities Bylaw (effective 15 August 2012).

  • Customer charter (PDF, 63KB)
  • Cultural and Recreational Facilities Bylaw 
  • The long term vision for Hamilton City Libraries is summed up in:

  • Hamilton City Libraries Strategic Plan 2015-2025
  • For further information please see the following policies:

  • Community display boards policy (PDF, 85KB)
  • Internet management policy (PDF, 490KB)
  • Collection management policy (PDF, 1.61MB)
  • Overdues policy (PDF, 481KB)
  • Unaccompanied children in the library policy (PDF, 341KB)

    Terms and Conditions

    Hamilton City Libraries has made every reasonable effort to provide accurate information on this website. However, the library does not present this information as advice and does not accept responsibility for actions taken based on reading it.

    Hamilton City Library does not guarantee that:

  • website visitors will have uninterrupted or error-free access to, and use of, the website

  • the website or any files available for downloading will be error-free or free from viruses, faults or defects

  • the content of the website is accurate, complete, or suitable for a particular purpose. Website visitors must rely on their own judgment in relation to any matter of that type.

    Privacy statement

    The collection and use of personal information by the Hamilton City Libraries is regulated by the Privacy Act 1993. Under this Act, personal information may be collected only for a lawful purpose connected with a function or activity of the library and only if necessary for that purpose. Such information must, as a general rule, be collected directly from the individual concerned and that person must be told why the information is needed.

    Hamilton City Libraries will use personal information provided by website visitors only for the reasons it was given. The library will not share personal information with any third parties unless written permission is given by the website visitor concerned.

    All enquiries about or formal requests for information in terms of the Local Government Official Information and Meetings Act 1987, or the Privacy Act 1993 should be in writing to:

    Hamilton City Libraries
    9 Garden Place
    PO Box 933
    Hamilton 3200
    New Zealand

    For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's Guide to the Privacy Act 1993.

  • Privacy Commissioner's Guide to the Privacy Act 1993
  • If you are concerned that the Libraries may have breached the Privacy Act or if you are not sure of our obligations, you can call the Privacy Commissioner's Privacy Hotline: 0800 803 909.


    This website and all its content is owned by the Hamilton City Libraries and is subject to copyright. Website visitors may reproduce, store and use the content of this website for personal, informational and non-commercial purposes only.

    Except as stated in the above paragraph, no portion of the content of the website, or the library logo, may be copied or used without the written permission of the Hamilton City Library.

    Website use

    Website visitors are not allowed to do anything which alters the website, or interferes with or affects its working. This includes removing anything from it, adding anything to it, linking it to another website, and distributing any part of it to anyone else.


    Hamilton City Library is not affiliated with any person whose goods or services are linked to or from the website or any linked site. The library does not sponsor, endorse or approve of any of those goods or services. The library cannot guarantee that external sites are accurate or that they will operate correctly.

    Hamilton Libraries