Membership
Membership with Hamilton City Libraries is free for:
- Residents of Hamilton City
- Ratepayers of a property in Hamilton City
- Some residents of Waikato District Council - More information
- Corporations located in Hamilton City
Paid membership options are available for everyone else. You can join by completing our online sign-up form or visiting one of our libraries.
Key information
Privacy
Hamilton City Libraries is a unit of Hamilton City Council. Your privacy is important to us. “We”, “our” or “us” means Hamilton City Council in the statement below.
We may update this statement from time to time.
What information we collect
By becoming a member, you agree to provide personal information to us, including your name, contact details and date of birth. Membership data is held in secure data centres in Australia.
We may collect other personal information in any correspondence we have with you.
How we will use your information
We use your personal information:
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To manage your membership, including processing your application, maintaining your records, advising you of overdue or requested items, recovering outstanding fines and debts and updating you on library services and events.
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To discuss any matters about your membership with your parent or legal guardian, if you are under 18 years of age.
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To respond to your requests, enquiries or feedback, or for customer care related activities.
From time to time, we may contact you to seek your feedback on our services or facilities you have used. This will help us better understand who is using our services and facilities and how these can be improved. You can contact us if you don’t want to be included in these types of surveys.
Sharing your information
Besides our staff, we may disclose your personal information to:
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Any of our service providers (including the provider that hosts our online application form), where your personal information helps us provide our services to you. Our service providers must keep your personal information secure and confidential.
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Another person or organisation if we are required to do so under any law, or as part of legal proceedings or other investigations. This may include a debt collection agency to recover overdue materials and charges.
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Any person to whom you authorise us to disclose your personal information (including your parent or legal guardian if you are under 18 years of age).
How long will we keep your information?
We have a policy to remove member data (i.e. cancel your membership) if the library account has not been used for a period of 3 years. If you would like your data to be removed from our systems sooner, please contact us to request this.
If there are outstanding fees owing on the account, these need to be paid before the membership can be cancelled and personal information removed.
What if you do not provide us with the personal information requested?
If you do not provide us with the personal information that we request from you, we may not be able to complete your application, adequately respond to your requests or inquiries, provide the services or facilities you have requested or process payments on your behalf.
Accessing and correcting your personal information
If you’d like to ask for a copy of your personal information or to have it corrected, please contact us at hamiltoncitylibraries@hcc.govt.nz, 07 838 6826, or Hamilton City Libraries, 9 Garden Place, PO Box 933, Hamilton 3204, New Zealand.
Your rights
Your rights to access, and correct, any personal information we hold about you, are subject to the Privacy Act 2020.
A copy of the full Hamilton City Council Privacy Statement can be found here.
You may join the library using the online form.