The  Customer Charter outlines the vision and aspirations of the library service, and the reciprocal relationship between you and the staff. Although principle-based rather than regulatory, it is authorised by the Cultural and Recreational Facilities Bylaw (effective 1 September 2007).  

• Customer charter
• Cultural and Recreational Facilities Bylaw

For further information please see the following policies:

• Community display boards policy
• Fees and charges policy
• Internet and word processing policy
• Library censorship policy
• Overdues policy
• Public photocopying policy
• Unsupervised children policy
• Volunteer and work experience policy